Terms and Conditions
/Rules of Use/
Terms of use of the online store at http://www.thedriftkarts.com
These general terms and conditions of use (“Terms”) govern the relationship between “The Drift Kart Company” OOD, hereinafter referred to as “DK Company” or as the Merchant/Trader, or the Supplier/Seller, on the one hand, and the Users of the website, buyers of goods located on the website http://www.thedriftkarts.com, hereinafter referred to as “Users”, on the other.
The Drift Kart Company” OOD is a company registered under the Commercial Code of the Republic of Bulgaria with UIC 208248526, with its registered office and management address in Shumen, Khan Presiyan str. 9, email address office@thedriftkarts.com, phone number +359898563077.
The Company operates in accordance with the legislation of the Republic of Bulgaria, including the Consumer Protection Act and the Personal Data Protection Act.
Please read the published General Terms and Conditions of Use in full before using the information and commercial services offered on the Site (hereinafter referred to as the Services). If you do not accept the Terms set forth herein, you will not be able to use our Online Store.
In connection with the Services provided, “The Drift Kart Company” OOD processes personal data in accordance with the Personal Data Protection Policy (“Policy”), which is visible and easily accessible on our site.
This document contains information about the activities of “The Drift Kart Company” OOD and the general terms and conditions for using the products and services provided by “The Drift Kart Company” OOD, regulating the relations between us and each of our users.
Confirmation of the General Terms and Conditions is a necessary and mandatory condition for the conclusion of the contract between the User and the Provider “The Drift Kart Company” OOD.
These General Terms and Conditions are an integral part of the contract for the sale of goods and/or services concluded between the parties and apply even in cases where only an invoice and/or other documents certifying the conclusion, performance and termination of the contractual relations between the parties have been issued.
You agree that electronic statements to "The Drift Kart Company" Ltd. and electronic statements from the Merchant to you will be deemed to be signed with a simple electronic signature in accordance with art. 3, paragraph 10 of Regulation (EU) No. 910/2014, with the force of a handwritten signature. The authorship of these statements will be established in accordance with the procedure of art. 13, para. 1 in conjunction with art. 13, para. 4, sentence 2 of the Electronic Document and Electronic Certification Services Act (“EDCESA”).
By agreeing to the General Terms and Conditions, the User also agrees to the fulfillment of the conditions under the Digital Content Act, as well as accepts the possibility of using electronic agreements and document flow according to the regulation on electronic certification services and the electronic document.
1. Definitions
For the purposes of these General Terms and Conditions, the following terms shall be understood as follows:
1.1. Merchant – whenever the term "Merchant" is used in these General Terms and Conditions, it refers to "The Drift Kart Company" Ltd.
1.2. Consumer/User/Client – means any natural or legal person who has placed an order to purchase goods and/or services from the Merchant through the online store, who has confirmed his/her agreement with these General Terms and Conditions. In case of doubt regarding the data provided by the Customer, the Merchant reserves the right to refuse the order/terminate the contract by notifying the Customer thereof.
1.3. General Terms and Conditions – these General Terms and Conditions, which include terms of use and delivery, voluntary dispute resolution, forms for withdrawal from the contract and replacement and any other legally significant information found on the Site.
1.4. Personal Data – information about an individual – three names, date of birth, e-mail, telephone, address.
1.5. Goods – means any product owned by "The Drift Kart Company" Ltd., offered on the website www.thedriftkarts.com. Each good is indicated by its main characteristics and a sales price.
1.6. Sales Contract – a contract under which "The Drift Kart Company" Ltd. transfers or undertakes to transfer the ownership of goods and/or services to the user, and the user pays or undertakes to pay the price for them.
1.7. Procedure for alternative consumer dispute resolution – a procedure for out-of-court resolution of consumer disputes, meeting the requirements of this law and carried out by an alternative consumer dispute resolution body.
1.8. Digital content – an intangible medium of information (applications, data, video, etc.) provided in electronic form.
1.9. Off-premises contract - contract between a merchant and a user:
1.9.1. concluded with the simultaneous physical presence of the merchant and the user at a location other than the merchant's business premises;
1.9.2. where the user has made an offer to conclude a contract under the same circumstances as those specified in item 1;
1.9.3. concluded at the merchant’s business premises or through the use of a means of distance communication, immediately after personal individual contact with the client has been made at a place other than the merchant's business premises, in the simultaneous physical presence of the merchant and the consumer;
1.9.4. concluded during a trip organized by the trader with the purpose or result of selling or promoting the sales of goods or services to the consumer.
1.10. A distance contract is any contract concluded between a trader and a consumer as part of an organized system for distance sales or provision of distance services without the simultaneous physical presence of the trader and the Consumer/Client, through the exclusive use of one or more means of distance communication until the conclusion of the contract, including at the time of conclusion of the contract. A distance contract is generally a contract that is concluded through various information and communication technologies. These can be an email address, telephone, e-shop and the like.
2. Provision of goods and services.
2.1. The services and goods offered by the Merchant through its website and retail outlets are intended for individuals and/or legal entities.
2.2. All contracts for the sale of goods and services are drawn up in accordance with Bulgarian law.
2.3. The contract for the sale of goods and services is considered concluded upon confirmation of the order placed on the site by the User/Client.
2.4. Users primarily use the interface of the Merchant's website to conclude purchase and sale contracts for the goods and/or services offered by it.
2.5. The contract is concluded in Bulgarian.
2.6. When placing an order, the User receives confirmation by email that his order has been accepted. Before sending the ordered goods, The Merchant has the right to contact the User at a telephone number specified by him/her in order to clarify details about the order and/or delivery.
2.7. The Merchant is not responsible for failure to fulfill an order in cases where the User has provided false, incomplete and/or inaccurate data.
2.8. The statement of conclusion of the contract and the confirmation of its receipt are considered to have been received when their addressees have the opportunity to access them.
2.9. The Merchant has the right to refuse to conclude a contract with an incorrect User/Client. The Merchant has the right to treat a User as incorrect in cases where:
- there is a failure by the User to comply with the General Terms and Conditions;
- Incorrect, arrogant or rude attitude towards the Merchant's representatives has been established;
- Systematic abuses by the User towards the Merchant have been identified;
- it is established that the Consumer purchases the goods and services offered by the Merchant for the purpose of resale and profit;
2.10. When signing a distance contract and the accompanying documentation, the information entered by the user/client is considered a simple electronic signature. In this sense, an electronic signature is considered to include the writing of the user/client's name.
2.11. The Merchant and the Consumer agree that a simple electronic signature has legal weight equivalent to a handwritten one.
2.12. The identification of the author of the statement (in the person of the User/Client) for the conclusion of a contract with the Merchant is considered to be automatically fulfilled, if the statement originates from a specialized application under the control of the User/Client (including IP address, email address, mobile number, etc.).
3. Order
3.1. In the event of a product being out of stock, the Merchant reserves the right to refuse the order.
3.2. After selecting one or more products offered on the Merchant’s website, the User must add them to their list of products for purchase. Selecting products/products from the site is done by clicking on the “ADD TO CART” button. In this way, the selected product/product is added to a virtual “CART”, which contains information about each product, its quantity and price, as well as the total amount due for the selected products/products.
3.3. After final selection of products/products that the Customer wishes to purchase, he should click on the “CHECKOUT” button.
3.4. The User/Client is required to provide delivery details, as well as payment and delivery methods, then view all the details of your order with the "CONTINUE TO REVIEW" button and confirm the order through the site interface. This can be done by clicking the "PLACE ORDER" button - if the user has selected "bank transfer" as the payment method or "PAY AND PLACE ORDER" if the user has selected "online payment with DSK Bank" as the payment method.
3.5. When placing an order, the User receives confirmation by email that his order has been accepted.
3.6. In the event that the Merchant does not have a product ordered by the User and cannot fulfill the Order, he is obliged to notify the User thereof.
4. Prices
4.1. The prices of the offered goods are those indicated on the Merchant’s website at the time of placing an order, except in cases of obvious error.
4.2. The prices of the goods on the site are indicated both excluding and including VAT, in cases where its charging is provided.
4.3 The Merchant reserves the right to change the prices of the goods offered on the site at any time and without notice, and such changes will not affect orders already placed.
4.4 The Merchant may provide discounts for the goods offered on the site, in accordance with Bulgarian legislation and rules set by the Merchant. The rules applicable to such discounts are available at the place where the discount is displayed.
4.5. When the Consumer/Client returns a good and/or service (withdraws from the contract in accordance with the procedure provided for in the Consumer Protection Act) with the right to a refund of the amount paid for any reason, the price subject to refund is reduced by the value of the discount received, applied to the goods and/or services, and only the amount actually paid is subject to refund.
5. Payment
5.1 The User/Client can pay the price of the ordered services by using one of the listed options of their choice:
5.1.1. Bank transfer or cash deposit at a bank office (bank account details are available under the payment method selection field, available in the form on the site after completing the order), as well as in the form that will be sent to the customer's email after the order is completed).
5.1.2. Payment via a virtual POS terminal on the Merchant's website.
5.1.2.1. On the website http://www.thedriftkarts.com, respectively "The Drift Kart Company" Ltd., you can pay with a bank debit, credit or business card with the Visa and MasterCard logo through a virtual POS of our servicing bank, which is DSK AD, part of OTP group.
5.1.2.2. Payment security is protected by the security programs of the international card organizations (ICCOs) MasterCard Identity check and VISA Secure.
5.1.2.3. When paying with a card through the virtual POS of DSK Bank, you will need to enter the card number, validity, CVV/CVC. If your card participates in the MCO MasterCard Identity check and VISA Secure security programs, you will need to enter a 3-D password.
5.1.2.4. The website http://www.thedriftkarts.com or "The Drift Kart Company" Ltd. does not collect, process or store card data. All card data is filled in personally by you on a secure payment page of our servicing bank.
5.1.2.5. Regardless of the currency of your bank account, the transaction will be made in euro according to the current exchange rate of your servicing bank. All prices are final, including VAT.
5.1.2.6. In cases where an amount needs to be refunded, regardless of whether it is in whole or in part, and the payment was made by card, we refund the amount by ordering a reverse transaction on the card with which the payment was made within 14 days.
5.2. If the User/Client chooses a payment method involving a third party payment service provider, the User/Client may be bound by the terms and conditions and/or fees of such third party, including with respect to fees payable for carrying out the relevant payment transaction.
5.3. The Merchant is not liable if a payment method involving a third party payment service provider is unavailable or otherwise malfunctions for reasons, which cannot be attributed to the Merchant's fault.
5.4. When exercising the right to withdraw from a contract concluded at a distance, under the procedure of the Consumer Protection Act, the Trader must refund the price of the order to the User/Client through a reverse transaction on the payment card, which was used to make the payment, within 7 working days from the receipt of a lawful refusal.
5.5. In the case of contracts for which the customer has explicitly expressed his wish to be signed on paper, the customer expresses his consent to pay the associated postage costs for sending the signed documents to the Merchant. The amount of the aforementioned costs depends entirely on the tariff of the postal service provider that the customer has chosen.
5.6. The Merchant does not collect, process or store bank card data. All card data is filled in personally by you on a secure payment page of our servicing bank.
6. Terms, methods and delivery time
6.1. The Merchant undertakes to ensure conditions for the proper packaging, transportation and delivery of the products, so that their qualities are preserved.
6.2. If the User has placed his order at an office of the Courier Company, he has a period of 5 working days, starting from the date of delivery, to accept it. After this period, the order is canceled and returned to the Merchant.
6.3. The delivery is made to the user’s address on the territory of the Republic of Bulgaria, to an office of the courier company/machine or the order can be picked up from the physical store of the Merchant, unless otherwise stated.
6.4. The costs of delivery of the product within the territory of the Republic of Bulgaria are at the expense of the Merchant. The User pays for courier services in the event of returning goods to the Merchant, except in the event of goods being sent to the User by mistake by the Merchant. The delivery costs of all other products on the site are paid by the Customer, unless there is a special exclusion clause provided by the Merchant.
6.5. The costs of delivering a “The Drift Kart” product outside the territory of the Republic of Bulgaria are at the expense of the User/Client.
6.6. Before sending the ordered goods, the Merchant has the right to contact the User at the phone number specified by him in order to clarify details of the order and/or delivery.
6.7. The Merchant is not responsible for failure to fulfill an order in cases where the User has provided false, incomplete and/or inaccurate personal data, including when he has provided an incomplete, inaccurate or fictitious address or phone number.
6.8. Delivery is made within the terms described under each delivery option in the order interface module. In exceptional circumstances, the Merchant reserves the right to extend the delivery period, informing the User about this in a timely manner.
6.9. The Merchant processes orders within 5 business days of placing the order, as delays may occur due to problems with the companies carrying out the logistics, as well as force majeure circumstances, which imposes delays and problems with the logistics of the goods. Delivery is usually carried out within the usual period in practice in accordance with the selected delivery method. It is possible to extend the delivery period due to a temporary lack of the product you ordered or its insufficient availability to fulfill the quantity you requested, as well as in the event of a declared state of emergency or an extraordinary epidemic situation. In such cases, we will contact you for additional clarifications.
6.10. The user is obliged to inspect the goods at the time of delivery and to notify immediately of any discrepancies, shortages and damage found. If the user does not do this, it is assumed that the delivery has been accepted without objections.
6.11. The Merchant reserves the right to change the available delivery and payment methods and/or the terms and conditions thereof at any time by publishing the available delivery and payment methods on the website without further notice.
6.12. To avoid unintentional errors, after each order the customer receives an email notification confirming the order placed, to the contacts provided by the customer.
7. Return of a product.
7.1. The User has the right to return products within 14 days of their purchase, if he changes his mind for any reason, provided that the product shows no signs of use and is in its original packaging. The costs of returning the shipment are borne by the User. Upon fulfillment of the conditions described above, after receiving the product, The Merchant is obliged to refund the User the amount for the returned product.
7.2. The refund of the amount is made in the manner in which it was received by the Merchant, unless it is explicitly stated that the User prefers another payment method.
7.3. To exercise his/hers right of withdrawal, the User informs of his name, address, telephone number, email address, and his decision to withdraw from the contract by an unequivocal statement. It is sufficient to send a message regarding the exercise of the right of withdrawal within the aforementioned 14-day period.
7.4. If the User withdraw from an order, the Merchant will refund all payments he has received from you within a period of no later than 14 days from the date of return of the goods. The period is considered met if you send the goods back to us before the expiration of the 14-day period. The User bears the direct costs of returning the goods. In case of withdrawal, the goods must be returned in their original packaging, undamaged and unused. In case of failure to comply with these conditions, The Merchant reserves the right to refuse to accept the returned goods and not to refund the amount paid by the customer.
7.5. The User also has the right to withdraw from contracts for digital content/services, unless the performance has begun with the User's express prior consent and voluntary acceptance that he/she hereby waives the right to withdraw under the law.
7.6. Cancellation can be made by sending a standard cancellation form to the address: Shumen, 9 Khan Presiyan Street or by e-mail: office@thedriftkarts.com.
7.7. Standard form for the right to cancel an online purchase Appendix No. 6 to Art. 47, para. 1, item 8 and Art. 52, para. 2 and 4 of the ZPA
(fill in and send this form only if you wish to withdraw from the contract)
– To (the trader’s name, his geographical address and, where applicable, his fax number and his e-mail address are to be filled in by the trader):
– I/we hereby notify* that I/we withdraw* from the contract concluded by me/us* for the purchase of the following goods*/for the provision of the following service*
– Ordered on*/received on*
– Name of the consumer/s
– Address of the consumer/s
– Signature of the consumer/s (only if this form is on paper)
– Date
—————————————————–
* Strike out where not applicable.
8. Warranties and Complaints.
8.1. The User/Client has the right to complain about any non-compliance of the goods and/or service with what was agreed/ordered, when after the purchase of the goods and/or the provision of the service, non-compliances with what was agreed are discovered.
8.2. Any non-conformity of the service with the contract for the sale of goods and/or services that becomes apparent within 6 months after the performance of the contract is deemed to have existed at the time of the provision of the goods and/or service, unless it is proven that the lack of conformity is due to the nature of the service or the nature of the non-conformity.
8.3. The Consumer/Client has the right to file a complaint about the goods and/or service, regardless of whether the trader has provided a commercial guarantee for the service.
8.4. When submitting a complaint, the User/Client may claim a refund of the amount paid, the performance of the service as agreed, or a discount from the price.
8.5. The complaint is submitted verbally to the telephone number specified by the Trader or in writing via the specified email, by mail or submitted to the company's address.
8.6. The address for sending written correspondence on paper regarding complaints regarding the services offered by the Merchant is: Shumen, 9 Han Presiyan Street.
8.7. When submitting a complaint, the User/Client indicates the subject of the complaint, his/her preferred method of satisfying the complaint, respectively the amount of the claimed amount, and the address, telephone number and email address for contact.
8.8. When submitting a complaint, the User/Client must also attach the documents on which the claim is based, namely:
- receipt, invoice or other proof of payment;
- protocols, acts or other documents establishing the non-compliance of the service with the agreed upon;
- other documents establishing the claim by reason and amount.
8.9. Filing a complaint is not an obstacle to filing a claim.
8.10. The Merchant maintains a register of submitted complaints. The User/Client is sent a document to the email address provided by him/her, which indicates the complaint number from the register and the type of service.
8.11. When the Merchant satisfies the complaint, it issues a certificate to this effect, which is drawn up in two copies, and must provide one copy to the User/Client.
8.12. In the event of a justified complaint, the trader shall bring the service into compliance with the sales contract within one month from the date of the complaint by the User/Client, unless the nature of the service requires a different period in accordance with common practice.
8.13. The User/Client cannot claim termination of the contract if the non-compliance of the service with the contract is insignificant.
9. Responsibilities.
9.1. The merchant assumes no liability and does not provide a guarantee in case of damage and/or injury caused by improper installation, improper use of the goods, products and services offered by it or failure to comply with instructions for use and safety.
9.2. The Merchant is not responsible for any incident suffered by the Consumer/Client due to improper use and/or failure to comply with the instructions for use and safety of the purchased product and/or goods, which has resulted in property damage to the same.
10. Intellectual property.
10.1. The intellectual property rights on all materials and resources, trademarks, copyrights, intellectual property rights, etc. located on the Merchant’s website (including the available databases) are subject to protection under the Copyright and Related Rights Act, belong to The Drift Kart Company” OOD or the respective designated person who has transferred the right to use The Drift Kart Company” OOD, and may not be used in violation of applicable law.
10.2. In case of copying or reproduction of information outside the permissible scope, as well as in case of any other violation of intellectual property rights on The Drift Kart Company” OOD resources, The Merchant has the right to claim compensation for the direct and indirect damages suffered in full.
10.3. Except in cases where it is expressly agreed, the User may not reproduce, modify, delete, publish, distribute and otherwise disclose the information resources published on the The Drift Kart Company” OOD website.
10.4. The Drift Kart Company” OOD undertakes to exercise due care to ensure that the User has normal access to the services provided.
10.5. The Drift Kart Company” OOD reserves the right to terminate access to the services provided. The Drift Kart Company” OOD has the right, but not the obligation, at its discretion to delete information resources and materials published on its website.
11. Termination and cancellation of the contract
11.1. The Merchant has the right, at its discretion, without prior notice, to unilaterally terminate the contract if it establishes that the services provided are used in violation of these general terms and conditions, the legislation of the Republic of Bulgaria and generally accepted moral standards.
11.2. The Merchant has the right, at its discretion, without prior notice, to unilaterally terminate the contract with an incorrect User and to retain all payments made to that point.
11.3. Except in the cases provided for in these General Terms and Conditions, the contract between the parties shall also be terminated upon cessation of the Merchant's activities.
11.4. The written form of the contract is deemed to have been complied with by sending an e-mail message, pressing an electronic button on a page with content that is filled in or selected by the User/Client, or checking a box on the website, etc. similar, as long as the statement is technically recorded in a manner that allows it to be reproduced.
12. Rescue clause.
12.1. The parties declare that, in the event that any of the clauses under these General Terms and Conditions prove to be invalid, this shall not entail the invalidity of the entire contract or its other parts. The invalid clause shall be replaced by the mandatory provisions of the law or established practice.
13. Amendment of the general terms and conditions.
13.1. The Merchant undertakes to notify the Users of any changes to these general terms and conditions within 7 days of the occurrence of this circumstance at the email address specified by the User.
13.2. When the Consumer does not agree with the amendments to the general terms and conditions, he has the right to withdraw from the contract without giving any reason and without being liable for compensation or penalty. In order to exercise this right, the Consumer must notify the Trader within one month of receiving the notification under the previous article.
13.3. In the event that the User does not exercise his right to withdraw from the contract in accordance with the procedure set out in these General Terms and Conditions, the amendment shall be deemed to have been accepted by the User without objection.
14. Applicable law.
14.1. The provisions of the current legislation of the Republic of Bulgaria shall apply to all matters not regulated by these General Terms and Conditions.
15. Personal data.
15.1. The Merchant has the right to collect and use information about the Users on the basis of and for the purposes of fulfilling the contract concluded with the User under the general terms and conditions. The information by which the person can be identified may include personal data specified in the general terms and conditions, as well as any other information that the person provides voluntarily to the Merchant. The information also includes any other information that the User enters, uses or provides when using services and/or purchasing goods and services from the online store.
15.2. The Merchant exercises due care and is responsible for protecting the information about the User that has become known to him when using services and/or when purchasing goods and services from the online store, except in cases of force majeure, accidental event or malicious actions of third parties.
15.3. The Merchant may disclose personal data to third parties only in the cases provided for by law and in the circumstances provided for by law or after explicit consent from the Users.
15.4. Information about authorities controlling the activity:
The authorities regulating the activity of the Merchant are the Consumer Protection Commission /CPC/ and the Personal Data Protection Commission (PDPC), with the following coordinates:
For the CPC:
Website: https://kzp.bg/kontakti
tel: 0700 111 22
email: info@kzp.bg
address: Sofia, Slaveykov Square, 4A, floors 3, 4 and 6
For the PDPC:
Website: https://www.cpdp.bg/
tel: 02/91-53-518
email: kzld@cpdp.bg
address: Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd.
Consumers can use the European Online Dispute Resolution (ODR) platform, available at / http://ec.europa.eu/odr / – a single access portal that allows consumers and traders in the EU to settle disputes that arise between them.
Alternative dispute resolution (ADR) between consumers and traders is an out-of-court conciliation procedure on a voluntary basis.
The general conciliation commissions assist in reaching an agreement between consumers and traders in disputes over contracts for the sale of goods and the provision of services.
The general conciliation commissions are designated on a regional basis, and the General Conciliation Commission with its headquarters in Sofia and its area of operation is the Sofia District.
The consolidated list of recognised ADR entities of the Member States of the European Union can be found at:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show
Date of publication of the general terms and conditions: 01.09.2025